News & campaigns

Adviceline has a new freephone number

Great news – Citizens Advice Sheffield have a new freephone number for its Adviceline, so that people can contact us without it costing anything to call.

The new Adviceline freephone number is 0808 278 7820 and is available Monday to Friday from 10am to 4pm

This is really good news as it means that people in need of our help can contact us without having to worry about the cost of the call, especially when calling from mobile phones if have very little credit as is the case with a lot of our clients.

Impact report published: How our advice services have helped people – April to June 2020

We have published a short impact report for the period April to June 2020, which shows how we have helped people though our advice services, and continuing to provide services during the COVID-19 lockdown.

As we are in very strange times due to the COVID-19 pandemic, we have seem a shift in what people come to us for help and advice with, so to find out more, the impact report can be downloaded here.

You can now text us: 07860 026184

Due to the COVID-19 pandemic, we have been forced to close our face to face services to help protect our clients, staff and volunteers as the nation went into lockdown.

This time has made us think of other ways to make it easier for clients to get in touch if they need help and advice, now that they can’t come to one of our drop-in advice sessions.  One of the new ways clients can now contact us is by text.

The Five-Week Wait In Universal Credit: Inquiry

The parliamentary Work and Pensions Select Committee have been taking evidence on the issue of the Five Week Wait for first normal payment of Universal Credit that is currently built into the design of the benefit . Our submission to the committee is here.