Get help

By phone
Calls to 0800 and 0808 numbers are free.

Our advisers can help you resolve your problem.
We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf.

Adviceline 0808 278 7820
Monday to Friday 10am – 4pm, excluding Bank Holidays

Energy Affordability Helpline (Gas & Electricity) 0800 448 0721
Monday to Friday 10am – 4pm, excluding Bank Holidays

Help to Claim 0800 144 8444
Monday to Friday 8am – 6pm, excluding Bank Holidays

Consumer Service 0808 223 1133
Monday to Friday 9am – 5pm, excluding Bank Holidays

Pension Wise 0800 138 3944
Monday to Friday 8am – 6.30pm, excluding Bank Holidays

If your query is complex and you require a follow-up telephone or video appointment, this will be discussed with you.

Get help in your language
Normal call charges apply.
Leave a message in your own language and an adviser who speaks your language will phone you back.

  • Somali Somaliyeed 0114 700 6896
  • اردو Urdu / Punjabi ਪੰਜਾ ਬੀ 0114 700 6881
  • عربى Arabic 0114 700 2345
  • 普通话 / 广东话 Mandarin / Cantonese 0114 700 6102

If you speak another language that is not listed above, please phone our Adviceline and we will try to get an interpreter. Alternatively, try to have a friend or family member with you when you call who can help translate.

Email us
Send a message to and we will aim to respond within 3 working days. You can also request a call back.

Chat with us online
Use the Citizens Advice webchat service to speak to an adviser online.

Community Access Points
We understand that many people have difficulties getting online to access support. To ensure that everyone has a route in, regardless of digital skill or access, we have installed several Community Access Points (CAPs) across the city that enable you to speak to an adviser face-to-face over video call using a simple one-click device. Our CAPs can be found in confidential spaces within familiar community settings.

Howden House
1 Union Street
S1 2SH
Monday to Friday, 10 a.m. – 4 p.m.

Community Space
Manor Park Centre
S2 1WE
Monday to Friday, 10 a.m. – 4 p.m.
(appointments only, please phone   0114 265 5145   to book)

Jordanthorpe Library
S8 8DX
Monday,  1 p.m. – 3.45 p.m.
Tuesday, 10 a.m. – 12.15 p.m.
Wednesday, 10 a.m. – 12.45 p.m.
Thursday, 1 p.m. – 3.45 p.m.
Friday, 1.30 p.m. – 3.45 p.m.

Pakistan Muslim Centre
Woodbourn Rd
S9 3LQ
Monday to Thursday, 10 a.m. – 4 p.m.

The Hub
Shipton Street
S6 3FJ
Wednesday & Thursday, 10 a.m. – 3 p.m.

Lowedges Community Centre
Gresley Road
S8 7HL
Tuesday to Friday, 10 a.m. – 12 noon

Tinsley Forum
120-126 Bawtry Road
S9 1UE
Tuesday, 10 a.m. – 2 p.m.
Thursday 1 p.m. – 4 p.m.

Firth Park Library
443 Firth Park Road
S5 6QQ
Monday, Tuesday, Wednesday, & Friday, 10 a.m. – 4 p.m.

Citizens Advice Sheffield advisers are available to speak to at various outreaches across the city. We use third-party locations to ensure that we are reaching as many people as possible, including people who might not otherwise access our services. Outreaches help us to help people who are already using other services, such as health and wellbeing services.