We know that Covid 19 has had a disproportionate impact on the poorest communities, who face a “cliff edge” into poverty and in some cases destitution and homelessness as temporary support and protections are removed. Whilst the budget did signal limited extensions to some of the protections, the insecurity and fear of the future is an intolerable weight for many and the unresolved problems are building.
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We have published our impact report for the period April to September 2020, which shows how we have helped people though our advice services.
We have continued to provide services during the COVID-19 pandemic since we ceased seeing clients in person back in March 2020, to protect our clients, staff and volunteers, by changing to services being provided by phone and digital.
Great news – Citizens Advice Sheffield have a new freephone number for its Adviceline, so that people can contact us without it costing anything to call.
The new Adviceline freephone number is 0808 278 7820 and is available Monday to Friday from 10am to 4pm
This is really good news as it means that people in need of our help can contact us without having to worry about the cost of the call, especially when calling from mobile phones if have very little credit as is the case with a lot of our clients.
We have published a short impact report for the period April to June 2020, which shows how we have helped people though our advice services, and continuing to provide services during the COVID-19 lockdown.
As we are in very strange times due to the COVID-19 pandemic, we have seem a shift in what people come to us for help and advice with, so to find out more, the impact report can be downloaded here.
Due to the COVID-19 pandemic, we have been forced to close our face to face services to help protect our clients, staff and volunteers as the nation went into lockdown.
This time has made us think of other ways to make it easier for clients to get in touch if they need help and advice, now that they can’t come to one of our drop-in advice sessions. One of the new ways clients can now contact us is by text.
We have published a short summary report about how we have helped people during the last eight weeks of the COVID-19 lockdown, as we had to suspend our face to face advice services in order to protect both clients, staff and volunteers.
To find out more and read our latest report, visit our Impact and evaluation reports page.
