BSL information links

BSL Advice in Sheffield

This is a service provided by our deaf advice team for deaf people in Sheffield only.  We provide advice using British Sign Language (BSL) as follows:

Health

Need advice? Not emergency? You can BSL video call: http://interpreternow.co.uk/nhs111

Police

Find out about Police Link Officers for people who are Deaf (PLOD) – https://youtu.be/NzbyRiIxEQk

How to contact the police in a non-emergency – https://youtu.be/yzpUIKDSDNQ

How to contact the police in an emergency – https://youtu.be/IY_wGcEHUoI

emergencySMS

The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

Simply by sending an SMS message to 999 you can call for help and the emergency services will be able to reply to you.

You will need to register your mobile phone before using the emergencySMS service.

To register using SMS text messages you must:

  1. Send the word ‘register’ in an SMS message to 999
  2. You will then receive SMS messages about the service
  3. When you have read these SMS messages reply by sending ‘yes’ in an SMS message to 999
  4. You will receive a SMS message telling you that your mobile phone is registered or if there is a problem with your registration

Discrimination Advice

https://www.citizensadvice.org.uk/discrimination/discrimination-advice-in-bsl/

General Benefits Advice

https://www.citizensadvice.org.uk/benefits/benefits-advice-in-bsl/

PIP enquiry line
Telephone: 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am to 6pm
Find out about call charges

Next Generation Text (NGT) relay service
Dial: 18001 then 0345 850 3322
Monday to Friday, 8am to 6pm
Find out about call charges

Find out more about the NGT service

British Sign Language (BSL) video relay service

To use this you must:

Monday to Friday, 8am to 6pm

PIP

Personal Independence Payment — what it is and how to claim it (DWP)

https://www.youtube.com/watch?v=dG_nG1MYU3k

DWP PIP Factsheet: 6. Reassessing existing DLA claimants for PIP

https://www.youtube.com/watch?v=z6U8k4Sp99o&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH&index=13

DWP PIP Factsheet: 1. Conditions of Entitlement (Part 1)

https://www.youtube.com/watch?v=EG9TujamM00

DWP PIP Factsheet: 1. Conditions of Entitlement (Part 2)

https://www.youtube.com/watch?v=7XFIbyYVw5s&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH&index=2

DWP PIP Factsheet: 3. Differences & Similarties between DLA & PIP

https://www.youtube.com/watch?v=PPfKVQoZhtw&index=9&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH

DWP FACTSHEET 16 DISPUTE PROCESS

https://www.youtube.com/watch?v=P07BslI2rL0&index=25&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH

DWP FACTSHEET 10 DECISION AND PAYMENT

https://www.youtube.com/watch?v=QQjPZ9F5Rfs&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH&index=19

DWP FACTSHEET 7 HOW TO MAKE A PIP CLAIM

https://www.youtube.com/watch?v=yaKpRW7xV68&index=14&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH

DWP FACTSHEET 17 CHANGES IN CIRCUMSTANCE

https://www.youtube.com/watch?v=tm6rwXUZro0&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH&index=26

Employment Advice

https://www.citizensadvice.org.uk/work/employment-advice-in-bsl/

Access to Work

https://www.youtube.com/watch?v=3583HnkaTuw&list=PLC0aQWFFHARxybmKm0dM8_wYOB-pBZloH&index=20

Tax Advice

Dial 18001 in front of a HM Revenue and Customs (HMRC) contact number to use text relay.

Example: The ‘Income Tax: general enquiries’ helpline is 0300 200 3300.

Dial 18001 0300 200 3300 to contact the ‘Income Tax: general enquiries’ helpline by text relay.

HMRC also offers a textphone service for some of its helplines.

If you’re deaf and use British Sign Language (BSL), the Royal Association for Deaf people provides:

  • webcam appointments with their tax adviser
  • a video interpreting service
  • BSL-captioned video clips linked to HMRC guidance

If you need face-to-face help, eg through a BSL interpreter or an audio induction loop, you can arrange to visit an HMRC adviser.

Debt Advice

https://www.citizensadvice.org.uk/debt-and-money/debt-advice-in-bsl/

Financial Capability Advice

Energy Best Deal BSL: Where to go for help paying bills

https://www.youtube.com/watch?v=DMW8awo2jGg

Energy Best Deal BSL: Save money by switching (Part 1)

https://www.youtube.com/watch?v=jgjSUe2xXUc

Energy Best Deal BSL: Save money by switching (Part 2)

https://www.youtube.com/watch?v=fBGe5jezQbs

Scam Awareness Advice

https://www.youtube.com/watch?feature=player_embedded&v=mowmOlOfeaQ