Impact report published: How our advice services have helped people – April to September 2020
We have published our impact report for the period April to September 2020, which shows how we have helped people though our advice services.
We have continued to provide services during the COVID-19 pandemic since we ceased seeing clients in person back in March 2020, to protect our clients, staff and volunteers, by changing to services being provided by phone and digital.
As you will see from the report, we have seen a shift in what people come to us for help and advice with, as most people asked us about Universal Credit and Welfare Benefits. However, we also saw an increase of over 60% (against our normal levels) in employment related enquiries.
To find out more, the impact report can be downloaded here.
Also, take a look at this short video to hear what some of our people said when we asked them whether the “safety net” had failed their clients – view video here.
Charity Registration Number: 1153277
A member of the National Citizens Advice Association.
VAT Number 169952453
Company Registration Number: 08616847
Authorised and regulated by the Financial Conduct Authority:
Regulated by the Office of the Immigration Services Commissioner (OISC) for the provision of immigration advice and services – No: N201300063
Regulated by the Information Commissioner's Office under ICO reference ZA019728 and we will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.
Citizens Advice Sheffield & Law Centre
The Circle, 33 Rockingham Lane,
Sheffield S1 4FW
Citizens Advice Sheffield is the trading name of Sheffield Citizens Advice and Law Centre Limited