News & campaigns

Not equal: The experiences of Deaf people accessing health and social care in Sheffield

A report, published by Healthwatch Sheffield, in partnership with Disability Sheffield and Citizens Advice Sheffield, after carrying out an investigation into the experiences of Deaf people accessing health and social care services in the city was released on 9 January 2018.

The report arises from concerns identified by Citizens Advice Sheffield, and from subsequent investigations in which we have been an active partner.  Sharon Hirshman and staff and volunteers from our Deaf Advice Team have been closely involved with this work.  The report makes important recommendations which we very much hope the local NHS will act upon.

Insecure employment Report

Citizens Advice Sheffield have published a report arising from interviews with clients about “Insecure employment” – see attached copy.  This work has been undertaken by the research and campaigns team – Frances, Tim, Kate and Shaun in particular, assisted by a postgraduate student, Richard Pearson, who interviewed the clients.

Millions ‘trapped’ in low pay work

Yorkshire Post, 19/10/2017, Lindsay Pantry

Researchers on behalf of the Social Mobility Commission tracked individuals’ pay over ten years and found low pay is “endemic” in the UK, with little progress in the numbers of people managing to escape from poorly paid jobs.

Universal Credit: Credit isn’t due

Big Issue, 06/11/2017, Ciara Leeming
Frances Potter, lead on research and campaigns at Citizens Advice Sheffield, was interviewed for an in-depth feature in the Big Issue North about the rollout of Universal Credit.
She raised the story of a domestic violence survivor who ran into problems receiving the benefit when moving to the city from London.
“It was really difficult to resolve,” she said. “When we tried to use the fancy new online journal system that full service Universal Credit claimants use it just didn’t work.”

‘When people discuss their debt, they feel relieved’

BBC Radio Sheffield, 06/11/2017, (After 2hrs 17mins)
Steve Wilcox, a debt advice consultant at Citizens Advice Sheffield, was interviewed on BBC radio about how the charity helps people in the city.
“Sometimes debt is the result of an unforseen circumstance. Sometimes people imperceptibly slide into debt,” he said.
“We find that when people come in and discuss their debt they feel very relieved, even before they’ve started to do anything practical.”