Basic training resource area
The following links and resources are the basics needed by staff for use with trainees preparing for the Citizens Advice Adviser Skills 1 course. The packs change regularly so although we have uploaded some on here it is worth checking if they are the most up-to-date version.
CABlink log-in for volunteer supervisors:
User: booker
Password: guidance1
General log-in for CABlink and BMIS:
User: generous
Password: clients
Confidentility – for everyone in the bureau
Citizens Advice Confidentility Policy
Confidentiality Declaration (to print and sign)
Information Assurance and Data Protection training – for everyone in the bureau
Information Assurance and Data Protection Training this will take you to CABlink where you can access the various modules, all staff must complete the ‘general user level’ module (username and password required to access CABlink)
Training record (checklist for trainee’s file)
Training Record (download)
Link to location on Cablink (under ‘Assessment Materials’/’Adviser’/’Training Record’)
Learning Journal 1 – for all trainee advisers
Learning Journal 1 (download)
Link to location on Cablink (under ‘Learning Journals’/’Adviser’/’Learning Journal 1’)
Enquiry areas Learning Journal – for all trainee advisers
Enquiry Areas Learning Journal (download)
Link to location on Cablink (under ‘Learning Journals’/’Adviser’/’Enquiry area learning journal’)
Self study
It is mandatory to cover at least 2 enquiry areas – we recommend Benefits and Debt.
Benefits
“Which Benefit?” self study pack (download)
Link to location on Cablink (under ‘Current’/’Which Benefit?’)
Debt
“Debt” self study pack (download)
Link to location on Cablink (under ‘Self-study packs A-Z’/’Debt’)
Essential information questions
N.B. this is similar to the Adviceline Questions pack on the Adviceline Resource Area (under ‘Further Resources’ at the bottom of the page)
Essential Information Questions (download)
Link to location on Cablink (under ‘Advice Skills’/’Essential Information Questions (EIQ)’)
