Universal Credit: Credit isn’t due

Big Issue, 06/11/2017, Ciara Leeming
Frances Potter, lead on research and campaigns at Citizens Advice Sheffield, was interviewed for an in-depth feature in the Big Issue North about the rollout of Universal Credit.
She raised the story of a domestic violence survivor who ran into problems receiving the benefit when moving to the city from London.
“It was really difficult to resolve,” she said. “When we tried to use the fancy new online journal system that full service Universal Credit claimants use it just didn’t work.”