Citizens Advice Sheffield and Citizens Advice Manchester, two of the country’s most progressive and dynamic advice centres have joined together to deliver the Citizens Advice Consumer Service.
We are seeking to appoint advisers (full time and part time) to deliver consumer advice over the telephone and via email at our professional & friendly contact centre located in the centre of Sheffield. The successful candidate will:
Be experienced in delivering excellence in customer service preferably in a call centre environment
Have excellent communication skills over the telephone
Be comfortable working in a target driven environment with good data entry and IT skills
Applicants must be available to attend an uninterrupted 6 week (Monday to Friday) mandatory training course, including successful completion of a final assessment (for which full time hours will be paid)
We can offer you a supportive culture within a charity setting committed to social justice. We value our people and for the right candidates we can offer opportunities for personal development and career progression within the organisation.
We offer an attractive remuneration package with excellent terms and conditions of employment including:
A Salary of £16,000 pro rata (rising to £17,000 after six months probationary period)
35 hour working week (with normal working hours Monday to Friday 9am to 5.30pm)
Health Plan with integrated Employee Assistance Programme
Charity Registration Number: 1153277
A member of the National Citizens Advice Association.
VAT Number 169952453
Company Registration Number: 08616847
Authorised and regulated by the Financial Conduct Authority:
Regulated by the Office of the Immigration Services Commissioner (OISC) for the provision of immigration advice and services – No: N201300063
Regulated by the Information Commissioner's Office under ICO reference ZA019728 and we will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018.
Citizens Advice Sheffield & Law Centre
The Circle, 33 Rockingham Lane,
Sheffield S1 4FW
Citizens Advice Sheffield is the trading name of Sheffield Citizens Advice and Law Centre Limited