Call us

Adviceline

Sheffield’s Advice line is open Monday to Friday, 10am to 4pm (except Bank Holidays).

03444 113 111

Calls to our Advice line cost the same as calling 0114 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider.

Advisers are happy to offer call-backs to any client that requests one.

How we can help

Our advisers can help you resolve your problem.

We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf. We aim to help you manage your own problems by identifying options for you.

Universal Credit – Help to claim

0800 144 8444

Monday to Friday, 8am to 6pm (except Bank Holidays).

Calls are free to this number.