BSL information links

Hello from all of us at the Deaf Advice Team-Citizens Advice Sheffield.

We hope you are well.

We advising Deaf BSL users in Sheffield and surrounding areas, including Rotherham, but not face to face because of the corona virus.

We advise by Face Time, Skype and Facebook video messenger.

You can contact us to sort appointment by SMS, email, WhatsApp message, and Facebook message.

We will give you a day and a time and you can tell us how best to contact you.

Please be ready when we contact you.

We can only advise on ONE issue in an appointment but you can ask for another appointment if you have more issues.

Thank you and stay safe everyone.

How and when to contact us:

Between 9.30am and 4.00pm Mon, Wed, Thur and Friday

There is NO service Tuesdays

SMS/WhatsApp: message only  07464544214


Facebook: Deaf Advice Team-Citizens Advice Sheffield

Watch BSL info here:

Communication technology



List of organisations who use SignVideo and SignLive


New video coming soon

How to contact:

PIP enquiry line
Telephone: 0345 850 3322
Textphone: 0345 601 6677
Monday to Friday, 8am to 6pm
Find out about call charges

Next Generation Text (NGT) relay service
Dial: 18001 then 0345 850 3322
Monday to Friday, 8am to 6pm
Find out about call charges

Find out more about the NGT service

British Sign Language (BSL) video relay service

To use this you must:


New video coming soon

Access to Work

Tax Advice

If you’re deaf and use British Sign Language (BSL), the Royal Association for Deaf people provides:

  • webcam appointments with their tax adviser
  • a video interpreting service
  • BSL-captioned video clips linked to HMRC guidance

If you need face-to-face help, eg through a BSL interpreter or an audio induction loop, you can arrange to visit an HMRC adviser.

Debt & Money

How to register on the Priority Services Register:

Scam Awareness Advice



Childline help in BSL  website

National Deaf Childrens Society  website


Law & Courts



Need advice? Not emergency? You can BSL video call:

Signhealth website

Macmillan Cancer Care website

Action on Hearing Loss website

Care Opinion website

Communication & Emergencies


Find out about Police Link Officers for people who are Deaf (PLOD)

How to contact the police in a non-emergency

How to contact the police in an emergency

Deaf Hope website