Specialist areas of advice where we are unable to provide assistance

If you require any advice relating to consumer issues, such as a problem with a purchase that you have made or a service that you have paid for and you are not getting satisfactory support from where it was purchased or supplied, then please contact our dedicated consumer team at Citizens Advice on; 0808 223 1133 between the hours of 9am and 5pm Monday – Friday. More information for how our consumer team can help you can be found by using the link below.

We do not provide advice relating to business debts but you can find information with Business Debtline at; https://www.businessdebtline.org/ where there is also a live chat option on their website. If you have any Personal debt, then please complete the on-line enquiry form and one of our advisors will let you know all options and steps for help available to you.

If you are wishing to make a new claim for Universal Credit, or have already started a claim but have yet to receive your first correct payment, and have issues with this, then please contact the Citizens Advice Help to Claim team directly on freephone telephone number 0808 278 7820; between the hours of 8am and 6pm Monday to Friday. More information for how and to make a new claim directly for Universal Credit can be found here; https://www.gov.uk/universal-credit/how-to-claim

We would strongly advise that you contact the number above, or see the below benefit calculator before starting a new claim, to ensure that Universal Credit is the right benefit for you.

Before contacting us.

If you are in a trade union, please contact your union for further advice.
If you have home/contents insurance check to see if you have any legal cover for further legal advice