We are seeking a Service Supervisor to manage the day to day operation of Sheffield Advocacy Hub including directly supervising the work of our advocates. This is a demanding role requiring a high degree of professionalism, providing support, supervision and performance management to a team of staff working to strict targets, and ensuring the efficient function of the Hub referral and allocation processes. Our ideal candidate will have significant management experience alongside an excellent understanding of independent advocacy and the statutory framework in which it is delivered.
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Citizens Advice Sheffield have published a report arising from interviews with clients who are on Universal Credit and working part time in Sheffield.
The report is based on interviews with an anonymised sample of Citizens Advice Sheffield’s client to see if the Universal Credit system is helping them with work progression to increase their income.
We have published our report on how we helps people during 2018/19.
To find out more and read our latest report, visit our annual reviews page.
We have published three impact reports for the following:
- Impact of our first year of the Deaf Empowerment and Fairness (DEaF) project
- Impact of our third year providing advice in Foodbanks
- Our new Help to Claim service
Citizens Advice Sheffield are currently recruiting to the following roles:
- Consumer Service Adviser: Closing date: 9.00am on Wednesday, 12 June 2019.
- Independent Advocate (job reference: AS11): Closing date: 9.00am on Monday, 10 June 2019.
We are looking to recruit a service manager for our advice service. The ideal candidate will be an experienced and resilient manager, with a thorough understanding of customer service including advice delivery and a passion for ensuring excellence for our clients. Closing date: 5.00pm on Friday, 5 April 2019.
If interested and want to find out more, please visit our employment opportunities page.
