Get help during the Coronavirus (COVID-19) pandemic

While we follow Government guidelines during the Coronavirus pandemic, all our offices are now closed until further notice, in order to protect our clients, staff and volunteers.

Please follow these links for up to date information:

Citizens Advice latest information https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

To find out the latest information produced by Government about Coronavirus and how it affects you follow this link https://www.gov.uk/coronavirus

If you need to get in touch with an adviser you have the following options:

Advice Line – 0808 278 7820

(Open Monday to Friday, 10am – 4pm)

Calls to Advice Line are free

Alternatively you can:

email getintouch@citizensadvicesheffield.org.uk and we will phone you back.

text us: 07860 026184. You will receive a text in reply to confirm we have received your text message and then someone will phone you back.

Language Line is for people with little or no English ‐ you can leave a message in your own language and one of our bi‐lingual advisers will phone you back

Somali Line 0114 700 6896 

Urdu/Punjabi Line 0114 700 6881 

Arabic Line 0114 700 2345  

(Open Monday to Friday, 10am – 4pm)

Consumer Service Helpline – 0808 223 1133

(Open Monday to Friday, 9am – 5pm)

Calls to our Consumer Service are free

Help to Claim Universal Credit Helpline – 0800 144 8 144

(Open Monday to Friday, 8am – 6pm)

Calls to our Help to Claim service are free

Sheffield Advocacy Hub0800 035 0396 

https://sheffieldadvocacyhub.org.uk/

A partnership between Citizens Advice Sheffield, Cloverleaf Advocacy and Disability Sheffield, open Monday to Friday, 9am – 5pm

Calls to our Advocacy Hub are free

Advice in British Sign Language (BSL)

Contact our Deaf Advice Team via:

You can find more details about our Deaf Advice Team here.


Sheffield City Council’s Helpline for vulnerable people – 0114 273 4567 

(Open 8.45am – 4.45pm every day)