Get help during Coronavirus (COVID-19) lockdown

While we follow Government guidelines and are in lockdown during the Coronavirus pandemic, all our face to face services are now closed until further notice, in order to protect our clients, staff and volunteers.

Please follow these links for up to date information:

Citizens Advice latest information

To find out the latest information produced by Government about Coronavirus and how it affects you follow this link

If you still need to talk to someone

You can get help by telephone:

Advice Line: 03444 113 111

(Open Monday to Friday 10am – 4pm)

Tell us if you are worried about credit on your phone, and we will phone you back.

If you cannot get through via Advice Line, please email and we will phone you back.

You can also text us: 07860 026184

We can phone clients back if no credit on phone.

You will receive a text in reply to confirm we have received your text message and then someone will phone you back.

Consumer Service Helpline – 0808 223 1133

(Open Monday to Friday 9am – 5pm)

Help to Claim Universal Credit Helpline – 0800 144 8 144

(Open Monday to Friday 8am – 6pm)

Advice in British Sign Language (BSL)

Deaf Advice Team – Citizens Advice Sheffield Contact us for an appointment on- Text :- 07464544214 or Facebook Messenger :- on Deaf Advice Team-Citizens Advice Sheffield or Email :

BSL video here:

Deaf Advice Team details are here.

Sheffield City Council’s Helpline for vulnerable people 0114 2734567 

(Open 8.45am-4.45pm every day)