Get help during the Coronavirus (COVID-19) pandemic

Please follow these links for up to date information:

Citizens Advice latest information https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

To find out the latest information produced by Government about Coronavirus and how it affects you follow this link https://www.gov.uk/coronavirus

If you need to get in touch with an adviser you have the following options:

Advice Line – 0808 278 7820

(Open Monday to Friday, 10am – 4pm)

Calls to Advice Line are free

Alternatively you can:

email getintouch@citizensadvicesheffield.org.uk and we will phone you back.

Language Line is for people with little or no English ‐ you can leave a message in your own language and one of our bi‐lingual advisers will phone you back

Somali Line 0114 700 6896 

Urdu/Punjabi Line 0114 700 6881 

Arabic Line 0114 700 2345  

(Open Monday to Friday, 10am – 4pm)

Consumer Service Helpline – 0808 223 1133

(Open Monday to Friday, 9am – 5pm)

Calls to our Consumer Service are free

Help to Claim Universal Credit Helpline – 0800 144 8 144

(Open Monday to Friday, 8am – 6pm)

Calls to our Help to Claim service are free

Sheffield Advocacy Hub0800 035 0396 

https://sheffieldadvocacyhub.org.uk/

A partnership between Citizens Advice Sheffield, Cloverleaf Advocacy and Disability Sheffield, open Monday to Friday, 9am – 5pm

Calls to our Advocacy Hub are free

Advice in British Sign Language (BSL)

Contact our Deaf Advice Team via:

You can find more details about our Deaf Advice Team here.


Sheffield City Council’s Helpline for vulnerable people – 0114 273 4567 

(Open 8.45am – 4.45pm every day)