Get help during the Coronavirus (COVID-19) pandemic
Please follow these links for up to date information:
Citizens Advice latest information https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
To find out the latest information produced by Government about Coronavirus and how it affects you follow this link https://www.gov.uk/coronavirus
If you need to get in touch with an adviser you have the following options:
Advice Line – 0808 278 7820
(Open Monday to Friday, 10am – 4pm)
Calls to Advice Line are free
Alternatively you can:
email getintouch@citizensadvicesheffield.org.uk and we will phone you back.
Language Line is for people with little or no English ‐ you can leave a message in your own language and one of our bi‐lingual advisers will phone you back
Somali Line 0114 700 6896
Urdu/Punjabi Line 0114 700 6881
Arabic Line 0114 700 2345
(Open Monday to Friday, 10am – 4pm)
Consumer Service Helpline – 0808 223 1133
(Open Monday to Friday, 9am – 5pm)
Calls to our Consumer Service are free
Help to Claim Universal Credit Helpline – 0800 144 8 144
(Open Monday to Friday, 8am – 6pm)
Calls to our Help to Claim service are free
Sheffield Advocacy Hub – 0800 035 0396
https://sheffieldadvocacyhub.org.uk/
A partnership between Citizens Advice Sheffield, Cloverleaf Advocacy and Disability Sheffield, open Monday to Friday, 9am – 5pm
Calls to our Advocacy Hub are free
Advice in British Sign Language (BSL)
Contact our Deaf Advice Team via:
- Text 07464544214 or
- Facebook Messenger – on Deaf Advice Team-Citizens Advice Sheffield or
- Email deafadvice@citizensadvicesheffield.org.uk
- BSL video https://vimeo.com/407951058
You can find more details about our Deaf Advice Team here.
Sheffield City Council’s Helpline for vulnerable people – 0114 273 4567
(Open 8.45am – 4.45pm every day)