Community Training
The CAS Community Training programme aims to upskill volunteers and front-line workers in local community organisations to provide first line guidance, information and signposting.
We empower trainees to:
- Provide an effective triage
- Address straightforward information queries
- Understand when formal advice is required and signpost appropriately
Through this programme, we are spreading knowledge across the community, ensuring that more people have access to the right information quickly.
Available training:
- What Citizens Advice does and how to access help and support (2 hours)
- Helping people with Budgeting (2.5 hours)
- Introduction to Benefits (3 hours)
- Helping people with Fuel Poverty (2.5 hours)
- Help for Older people (2.5 hours)
- Overview of Universal Credit (3 hours) – NEW SESSION
- Giving Practical Help (2 x 3 hours) – NEW SESSION for Community groups
We’re regularly updating our training offer.
If you’d like to discuss any other training, please email community.trainers@citizensadvicesheffield.org.uk
How to book
There are two ways to take part: we can come out to organisation and do sessions with staff and volunteers, or individuals can join one of our open multi-agency sessions held in the City Centre / on zoom. We recommend that if an organisation has at least 4 members of staff or volunteers who are interested it is much better for us to come out to them and run it in their community setting.
To book a session or to find out more please email community.trainers@citizensadvicesheffield.org.uk
Upcoming open sessions:
or join us at our in-person Multi-agency sessions held centrally:
The Multi-agency session, for the workshop What Citizens Advice does and how to access help and support, is:
10 Sept 10am-12noon City Centre. To Book:
https://citizens-advice-sheffield-how-to-access-help-and-support10sept.eventbrite.co.uk
The Multi-agency session for the workshop, Helping people with Budgeting is:
23 Sept 10am – 12:30pm City Centre. To Book:
https://citizens-advice-sheffield-helping-people-with-budgeting23sept.eventbrite.co.uk
The Multi-agency session for the workshop, Basic Introduction to Benefits is:
14 Oct 10am – 1pm City Centre. To Book:
https://citizens-advice-sheffield-basic-intro-to-benefits14oct.eventbrite.co.uk
The Multi-agency session for the workshop, Helping people with Fuel Poverty is:
23rd Sept 1.30-3.30pm City Centre. To Book:
https://citizens-advice-sheffield-helping-people-fuel-poverty23sep.eventbrite.co.uk
The Multi-agency sessions for the workshop, Help for older people is:
30 Sept 12.30 – 3pm City Centre. To Book:
https://citizens-advice-sheffield-help-for-older-people30sep.eventbrite.co.uk
The Multi-agency sessions for the workshop, An Overview of Universal Credit is:
7 Oct 10am-1pm City Centre. To Book:
https://citizens-advice-
The workshop What Citizens Advice does and how to access help and support is also available online via Zoom on 1st Oct 12-1pm. To book please email community.trainers@citizensadvicesheffield.org.uk
If you’d rather we came to you to run any of the sessions for your group, please email and we’ll happily arrange this with you.
Testimonials
- I enjoyed attending as I have learnt a lot today. I feel like I have more confidence in helping people in the future.
- Excellent session with really useful information that can be implemented immediately.
- Thank you for the session, it was very interesting and I gained a lot of knowledge for the future and for my community.
- It helped a lot and I’ve got more information now. The delivery was amazing and I would like to attend more workshops
- Many thanks for an extremely helpful and informative session today.
- Really good session – very informative but also nice delivery. The way it is delivered gives confidence, very valuable
- It was excellent – very relevant. good discussions and sharing of ideas
- Session was excellent, well paced and informative
How to contact us
For full details of the different ways to contact us click here.
How To Contact UsSheffield contact
Our advisers can help you resolve your problem.
We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf.
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