About volunteering
Volunteering with Citizens Advice Sheffield is a great way to pick up skills, make friends and feel part of an enthusiastic team. Our volunteers are invaluable, without them we wouldn’t be able to help people find a way forward with the problems they face or campaign about unfair policies and practices.
There are lots of different ways to get involved
- supporting clients with information and advice
- providing administrative support
- helping with fundraising, media work and campaigning
- guiding and governing how we work as a trustee
Types of roles
Volunteer roles at Citizens Advice include:
- Volunteer Adviser
- Research & Campaigns Volunteer
- Social Media Volunteer
- Community Engagement Volunteer
- Admin Support
If you’re not sure whether working directly with the public is for you or if you have other skills and experience that you think we might benefit from, we welcome applications from people with an interest in:
- Volunteer training and support
- Fundraising
- Digital media
- Marketing
We’re happy to discuss combining any of these activities with our other roles or creating a freestanding role for volunteers with prior experience.
Current Opportunities
Time commitment
We understand that volunteers have many interests and demands on their times. You may work shifts, have caring responsibilities, have a changing university timetable or have regular commitments. We try to offer a flexible approach to volunteering.
For some roles like advising, we will ask for at least two sessions each week, for at least 12 months, particularly during your initial learning to help you progress and complete your training. Other roles may involve less time each week.
We recognise that a regular commitment may not always be possible every week and is dependent on what volunteer role you take on. We’re happy to discuss being flexible if you have less time but think you can still support our services.
What our volunteers have to say
“It is a wonderful experience being able to help people on an individual basis every time I answer the phone. The queries and problems keep my brain active and if I am stuck for a solution the support I receive is excellent.”
“Volunteering keeps my brain active, keeps me learning, makes me feel valued”
“I enjoy the face to face interaction in the busy foodbank environment”
“I’m giving something back to the community & doing good. I really enjoy pulling together detailed arguments for appeals & I like to win, I enjoy being able to volunteer flexibly – to fit other activities in”
“I’m making a contribution, keeping brain & skills sharp, working from home with some socialising”
“I’m using and expanding the knowledge and skills I’ve acquired over the years to advise clients, meeting some colleagues face to face, having contact with a range of people whom I would not normally meet and making a contribution to my local community.”
“I wanted to use the knowledge and skills I had when I worked in law centres. As a volunteer I can focus on trying to help the client- I like to feeI useful as well as skilled. I also wanted to have some structure to my week after retirement.”
How to contact us
For full details of the different ways to contact us click here.
How To Contact UsSheffield contact
Our advisers can help you resolve your problem.
We explain your options and the possible outcomes of different courses of action. We don’t tell you what to do – we encourage you to make your own decisions and act on your own behalf.
Complete our online enquiry form
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